Contact
We always want to hear from our readers at VivaWoman. Whether you’ve spotted an inaccuracy in one of our reviews, want to share your own experience with a non GamStop casino, or simply have a question about how we test and rank operators — we read every message that lands in our inbox and aim to respond within two working days.
Get in Touch
The fastest way to reach our team is by email. We’ve split our contact channels by topic so your message goes directly to the right person:
| Enquiry Type | Typical Response Time | |
|---|---|---|
| General Questions | [email protected] | 1-2 working days |
| Editorial & Review Feedback | [email protected] | 2-3 working days |
| Inaccuracies & Corrections | [email protected] | 1 working day |
| Partnership & Business Enquiries | [email protected] | 3-5 working days |
| Press & Media | [email protected] | 2-3 working days |
When emailing about a specific review, please include the page URL and a clear description of the issue. This helps us investigate quickly and resolve any inaccuracy without back-and-forth.
Reporting Inaccurate Information
Every review on VivaWoman displays a “Last Updated” timestamp, but the online casino industry moves fast — bonuses change, licences shift, and operators occasionally update their terms without notice. If you’ve experienced something different from what we’ve described in a review, we genuinely want to know.
When reporting an inaccuracy, please send us:
- The exact page URL where you spotted the issue
- A clear description of what’s wrong or has changed
- Where possible, a screenshot or link to the operator’s current terms
- The date you encountered the issue
We’ll investigate within one working day and update the review where needed. We’ll also credit you in our internal change log if you’d like — just let us know.
What We Can and Can’t Help With
✅ We can help with:
- Questions about our review methodology
- Corrections to outdated bonus information, licence details, or operator terms
- Feedback on our writing, ratings, or rankings
- Partnership and content collaboration enquiries
- Sharing your own experience with a non GamStop casino we’ve reviewed
❌ We can’t help with:
- Disputes between you and a casino operator (contact the operator’s support team or the relevant regulator)
- Account closures, withdrawal delays, or KYC issues at any casino (these must be raised directly with the operator)
- Recovering funds from operators
- Legal advice about gambling in the UK or any other jurisdiction
- Technical issues on third-party casino sites
VivaWoman is an independent review and information site. We do not operate any of the casinos we review and have no access to player accounts, deposits, or withdrawals on those platforms.
Need Gambling Support?
If you’re struggling with gambling or worried about someone close to you, please reach out to a professional support service. The organisations below offer free, confidential help 24/7:
- GamCare — gamcare.org.uk — Freephone 0808 8020 133
- GambleAware — begambleaware.org
- GamStop — gamstop.co.uk (UK self-exclusion scheme)
- National Gambling Helpline — 0808 8020 133
We are not qualified to provide gambling addiction support, and we strongly encourage you to speak to one of the trained advisors above if you need help.
About VivaWoman
VivaWoman is an independent UK-focused review and information platform covering non GamStop casinos, casino bonuses, and player guidance. Our editorial team tests every operator we recommend through real-money play, deposit and withdrawal processing, and customer support interactions. We do not accept payment to influence rankings, and every operator on our site has been independently assessed against the same set of criteria.
You can read more about how we test and rate operators on our About Us page.